Grievance and Issue Management Procedure

To better understand how local residents view our operations, we developed a feedback process.


Grievance and Issue Management Procedure

This procedure is highly transparent and ensures an open dialog, enabling us to respond in a timely manner to questions and concerns from local residents in the areas of our operations and provide them with comprehensive information about the Sakhalin-1 Project.

We document each step of the feedback process. Each complaint or suggestion gets a receipt, is registered, analyzed, and evaluated in order to resolve or provide feedback about the topic submitted. In addition to specifically appointed employees, we rely on collecting and processing information from local public relations coordinators who work in each of the four districts where our facilities are located.  As local residents themselves, they try to answer all locally-posed questions or concerns. If a complaint or suggestion requires additional information, coordinators convey the information directly to Exxon Neftegas Limited who provides a timely response.

If you have questions or concerns in connection with Sakhalin-1 Project operations please e-mail to

Contact information of ENL local community contacts:

 Val settlement of Nogliki District  Elena Srebnaya  8 (4244) 49-52-10, 8-984-137-6521
 Nogliki   Olga Rozhnova  8 (4244) 49-10-57, 8-914-769-5913
 Okha   Karina Kurbatova  8 (4243) 73-37-38, 8-914-643-8228
 Nekrasovka settlement of Okha District  Aleksandra Khuryun  8 (4243) 79-31-92, 8-962-108-0327
 Ulchi District of Khabarovsky Krai   Tatyana Kopylova  8-914-759-6163.

You can also visit Company/Contact us.

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