Grievance and Issue Management Procedure

To better understand how local residents view our operations, we developed a feedback process.


Grievance and Issue Management Procedure

This procedure is highly transparent and ensures an open dialog, enabling us to respond in a timely manner to questions and concerns from local residents in the areas of our operations and provide them with comprehensive information about the Sakhalin-1 Project.

We document each step of the feedback process. Each complaint or suggestion gets a receipt, is registered, analyzed, and evaluated in order to resolve or provide feedback about the topic submitted. In addition to specifically appointed employees, we rely on collecting and processing information from local public relations coordinators who work in each of the four districts where our facilities are located.  As local residents themselves, they try to answer all locally-posed questions or concerns. If a complaint or suggestion requires additional information, coordinators convey the information directly to Exxon Neftegas Limited who provides a timely response.

If you have questions or concerns in connection with Sakhalin-1 Project operations please e-mail to

Contact information of ENL local community contacts:

 Val settlement of Nogliki District  Elena Srebnaya  8 (4244) 49-52-10, 8-984-137-6521
 Nogliki   Olga Rozhnova  8 (4244) 49-10-57, 8-914-769-5913
 Okha   Karina Kurbatova  8 (4243) 73-37-38, 8-914-643-8228
 Nekrasovka settlement of Okha District  Aleksandra Khuryun  8 (4243) 79-31-92, 8-962-108-0327
 Ulchi District of Khabarovsky Krai   Tatyana Kopylova  8-914-759-6163.

You can also visit Company/Contact us.

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Charitable contributions

Exxon Neftegas Limited (ENL ) is the Sakhalin-1 Project Operator.  Being an affiliate of the ExxonMobil Corporation Exxon Neftegas Limited took the best practices gained throughout more than 130 years of industry experience of the corporation and used them as a foundation for Company’s charity program in Sakhalin Oblast and Khabarovsk Krai.


Support of cultural and sport projects

Exxon Neftegas Limited focuses in particular on projects in the field of children's sports. This is because we believe it essential to start shaping the right attitude to life, people, and the world around us at a young age.


Projects supporting indigenous minorities of the North

Over the period from 2002 to 2020, Exxon Neftegas Limited, acting as Operator of the Sakhalin 1 Consortium and following the Advisory Committee and the Advisory Board recommendations, funded over 500 charitable projects.


Environmental awareness rising programs

Company supports important environmental education projects in addition to conducting its own production activities in strict compliance with environmental regulations and standards to minimize environmental impact.



The Sakhalin-1 Consortium is committed to supporting healthcare on the island by funding the procurement of modern inpatient and outpatient care equipment for regional hospitals.


How to apply for a grant

Exxon Neftegas Limited (ENL) on behalf of the Sakhalin-1 Consortium conducts annual Social Project Contest as part of its contribution program.